Help Line Services / IVRs Panel (Shree SMS) : Graphical User Interface Panel : User Able to Create & Manage Inbound and Outbound / Incoming And Out Going Call.
Control Panel with Reporting module : User interface(Graphical) where the client can see reports, control applications, upload numbers for dial out, upload voice file for application, choose the type of transfer and can get the reports print outs.
Single interface for OBD & Inbound and Outbound IVR application :
The software will come with single platform running inbound application as well as outbound application, these applications can be dedicated to any or all phone line ports and can switch as per traffic of calls or business need.
1. Able to handle Manage Inbound and Outbound / Incoming And Out Going Call.
2. Add Group for Blacklist, Add Group for White list.
3. Call Transfer / Forward to live Agent or live Operator With Record All Conversations.
4. Voice file can be played
5. Out dialer for Bulk calling for different campaigns.
6. Voice mail Utility : Voice mail Utility As per Flow Chart.
7. Able to handle multiple calls at the same time
8. NDNC (Do Not Call) List Management / NDNC list maintenance with Import / Export of DNC list Import Contacts from Microsoft Excel.
9. Blacklist / Whitelist Feature : Inbound IVRS Wise / Out Bound IVRS Wise.
10. Advanced Call Forwarding : if Call forwarding number not received then call forwarding next number or Next number .............
12. User Interface Panel (Shree SMS) : Add some Default Call Flow for Ready to Use as Per Call Flow.
Please click on the link below or copy and paste the entire URL into your browser.
Download form this link :
https://docs.google.com/file/d/0Bxzl5gagrkQlcmUxWDQ4ZDlwaWc/edit?usp=sharing |
